Humans communicate. It’s what they do. Sometimes communication is simple and comes easily, and sometimes communication is difficult and takes much work to make it happen effectively. It can be even more difficult in the workplace to keep the lines of communication open when you have so many things going on at once.
Everyone knows that it is extremely important to continually keep the lines of communication open in a business setting. Not only do employees need to communicate with one another, and with their bosses, they also need to communicate effectively with clients and customers. The number one reason that communication is important is that it helps breed success in every setting.
How Communication Makes Work More Efficient
First you need to realize that there are both verbal and non-verbal forms of communication and you need to be able to use both of them in the workplace. You will be communicating with people over video, on the phone, through the internet, and even in person.
Effective communication breaks down barriers, from the diversity of different cultures to the expanse of global business. With the internet being home to a new world of working ventures, it makes sense that people will want to know how to communicate with those from other countries, both in writing and vocally.
More so than that, effective communication helps build a strong team and a comfortable environment to work in. If employees feel that they can share their feelings and communicate in ways that work best for them, then they will be more open with superiors in the work environment.
The Modes Of Communication
Not only do you need to know how to talk to people, but you need to know how to use your body to speak as well. If you are having a conversation with someone but keep looking at your watch, your body is telling them that you have no interest in what they are saying and feel as though you have somewhere better to be. That is simply body language, but there is far more to deal with as well.
When you are on the computer, whether it’s email or social media, you need to know the rules of etiquette online. Don’t fall for flame wars on social media, and always make sure that your emails are as professional as possible, especially when you are emailing from a work address.
There are also rules when it comes to phone etiquette. More businesses are upgrading their office telephone systems to those that run through cloud and VoIP networks. This means that if you have your work calls being forwarded to your smartphone, you will then need to remember to answer calls even when you are out of the office. Remember to always answer professionally and return calls in a timely manner.
When Communication Breaks Down
A lack of communication can be very costly. Not only does it make your business look unprofessional, but you can lose clients due to communication errors. If not everyone in your business understands your goals, then achieving success can be extremely difficult. That is why it is important to communicate company goals with all employees and partners.
Communication breakdown can cause arguments in the workplace. This can lead to an uncomfortable work environment for everyone, and such problems can bleed over into communication with clients.
When you notice a problem with the way people are communicating in your business it helps to do something about it as quickly as possible. To avoid this type of issue it can be useful to have business meetings on a regular basis so that everyone is always on the same page and problems can be dealt with in a professional and timely manner.